Automation

Why is everything in this world automated? You call your bank, its a friggin automated system, You call the airlines,another friggin automated system Yes, computers are future however, when I call free 411 and I ask for Durham, NC the machine seems to think im asking for Dunn, NC which makes me freak out because every damn time I call I have to say Durham fifty million times before the computer catches a clue. Maybe they should start paying the computers so that they can get it together.....What happened to real people. You have to go through highways and byways just to get a actual person on the telephone. That pisses me off to know end....I don't have the time or energy to argue with a computer...Gimme a real person pulease!